It was the beginning of November 2012, the phone range, my secretary Rachelle picked it up. She paged me with a message that there was am man on the phone, from Finland looking to purchase a money green chinchilla jacket.
This money green chinchilla is exclusive to us, so it would not be unordinary to receive a request for this beautiful fur.
So afrer speaking to this gentleman from Finland for ove 20 minutes, we finally took an order for a beige chinchilla mens jacket with a hood, rather than the money green chinchilla he questioned about.
We accepted a payment thru American Express, received an email showing a driver licence and a passport and assumed all was good. That was my mistake, assumed.
It took us a little longer than planned to make this jacket, the beige color was dyed and it is a special process we use to create this fabulous color.
Six weeks pass instead of the 4 weeks we thought we can deliver by, The buyer asked if we can ship to London instead of Finland, I agreed since the passport was based in London.
We used the post olffice to ship, finally the beige chinchilla jacket was okn its way to the buyer in London. Many phone call, many emails was sent rushing me to ship as fast as possible since he claimed he had an event to host.
I provided the tracking number and thougt I was finnished. The box came back, the United States Post OfficeSaid they do not have the ability to ship this to London, in a panic, I went to Fedex to reship to London. Fedex took the box, but a day later it returned, they too cannot ship to London.
I found out in order to ship this fur to london, I needed to get permission from fthe government organization Fish and Wildlife.
I had no time for this, so what I planned on doing is sending somone with a round trip plane ticket to London to personally deliver the fur.
Many phone calls, Many emails, I just needed to get this man his fur, Problem, I opened the mail just before I booked the resevation for a carrier to travel to London, a letter came from the credit card company stating this card was fraud and the card holder never authorized the purchase.
I was very lucky that the chinchilla jacket never made it to London.
Marc Kaufman Furs NY
